HDExpress collects and stores only information that you willingly supply to us. This information is only used by us to process and deliver orders. You will receive no unsolicited email or communication from us or any other parties. We do not maintain a customer database. IP addresses are recorded and are only used to confirm origin of order in the case of a dispute or attempted fraud. At no time is any other information obtained. We do make use of cookies, but do not use any other means to track your movements or collect personal information. We completely respect your privacy and in no way support SPAM (unsolicited email) or any form of unsolicited advertising or "data mining".
HDExpress will never sell, lend, lease or anyway release your personnel information, in whole or in part, to any party except for the following exceptions:
Credit card companies will be supplied necessary information in order to process payment and perform address verification for security purposes. This data includes shipping and billing information. Email and comment data is not forwarded.
Shipping companies and suppliers will be provided necessary information in order to facilitate processing and delivery of orders. Shipping information only.
In the case of Fraud or Attempted Fraud, Local, State and Federal authorities, issuing bank and the verified card holder will be provided full details of the transaction.
As with all vendors, we are required by the credit card companies to maintain records for a period of one year. These records are kept in hard copy form in our office. Our server is a secure 128 bit encrypted computer with PGP encrypted database and for extra security all credit card data is cleared from the secure server immediately after order is processed. At no time is your credit card data at risk.
FRAUDULENT ORDERS: All fraudulent orders are reported to local authorities and Credit Card Companies. When a fraudulent order is received we will attempt, (but cannot guarantee) to notify the cardholder or their issuing bank that the card is being misused. HDExpress will prosecute any parties to the full extent of the law. Is a mobile TV really worth going to Jail???
HDExpress - Refund Policy
NOTE THAT NO RETURNS ARE ACCEPTED ON MOBILE VIDEO OR IN WALL SPEAKERS ONCE INSTALLED
In order to maintain extremely low prices on all of our products, HDExpress cannot provide units for customers to "test drive”.
Unlike many retailers HDExpress never sells units that have been previously sold, returned, and repackaged as a new unit.
If a unit is returned it must be inspected, tested and then sold as a refurbished unit. This results in a large loss to our company.
If you are not completely satisfied with a unit purchased from us you may return it within 30 days of receipt of the item subject to the following:
Software once opened is non-returnable
A service/restocking fee of 20% of the unit price plus original shipping costs based on Fedex Ground published rates will be deducted from the refund. If an upgraded shipping method was used this cost is non refundable.
Unit must be in Factory New Condition and complete with all accessories, and original packaging. The cost of any repairs and or replacement of missing accessories will be deducted from the refund.
Units must be returned to us at your cost via Fedex ground or Canada post express INSURED for full value. Please retain the tracking number for your records.
Prior to returning an item please fill out the RMA Request Form by clicking here for a RMA number. If you return an item without a RMA number, the refund cannot be processed.
If any warranty seals have been tampered with or if you have modified or abused the unit in any way (3H upgrades, dents, etc...) No refund will be issued.
If more then 30 days has elapsed since the receiving of the item (based on courier records) Under no circumstances will a refund be issued.
Shipping Problems
Damaged Product. Should a product arrive which appears damaged in shipment please make note of this when signing for the package and immediately inspect the product. If a product has received severe damage, refuse the shipment due to damage and contact HDExpress immediately for a replacement.
Any costs incurred due to orders cancelled after shipment, change of address after shipment, incorrect addresses on original orders (when customers fault) etc will be deducted from refunds.
Refused Shipments
If an order is not damaged and a customer refuses shipment, the customer will be billed DOUBLE the Fedex published rate as we are charged for the return shipment by the courier.
If a incorrect item is shipped in error or double shipped and the customer refuses to return the Item at HDExpress's cost. The customer will be charged for full value of the product. So if you order a $80 HDMI cable and a $400 Blu-Ray player arrives, sorry you don't get to keep it.
Credit Card Charge backs and Returned Checks
Any check returned NSF or any improper Credit Card chargeback, ie did not recognize the charge on card (phone number is on the statement) will be charged a minimum 25 dollar fee. Any party making false claims or statements on a chargeback request will be held liable for any damages.
User Agreement
User agrees that the use of this site (hd.ca) is at the User's own risk. Neither HDExpress nor its affiliates, officers, directors, employees, parent company or related sites, consultants or agents warrant that its site will be uninterrupted or error-free. Nor do they make any warranty as to the results that may be obtained from the use of the site, or as to the accuracy, reliability or currency of any information, content, service or merchandise provided.
THIS SITE IS PROVIDED BY HDExpress ON AN "AS IS" BASIS. HDExpress MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE CONTENT, MATERIALS OR PRODUCTS INCLUDED ON THE SITE, OR THE OPERATION OF THE SITE. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, HDExpress EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT. IN NO EVENT SHALL HDExpress BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE OR CONSEQUENTIAL DAMAGES (INCLUDING WITHOUT LIMITATION, LOSS OF USE, LOST PROFITS OR LOST DATA) WITHOUT REGARD TO THE FORM OF ANY ACTION, INCLUDING BUT NOT LIMITED TO, CONTRACT, NEGLIGENCE, TORT OR OTHER LEGAL THEORY, ARISING FROM THE USE OF THIS SITE. HDExpress HOSTS THIS WEBSITE (HDEXPRESS.com) ON ITS OWN SECURE SERVER WHICH IS OPERATED IN AND SUBJECT TO THE LAWS OF DELAWARE.
HDexpress sells a variety of Home Theatre products including HDTV Cables, Video Projectors, Wall Mounts, Blu-ray Players, Telephones, ipod accessories, home appliances
Speakers and more!
Most products are shipped 3-5 day Fed Ex Monday to Friday. We will do our best to ship same day as ordered.
HDExpress offers shipping options from: Standard Overnight, 2 day or Standard 3-5 Day Shipping. Heavy items such as subwoofers are shipped by Fed Ex Ground.
Your Source for HDTV and Audio Visual Equipment
